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Appendix D: Troubleshooting for Windows Platforms
176 FlashCONNECT Administrator’s Guide
Test 8. Verify that FCService and the database server
are connecting with each other. Use either of these
two methods as a valid diagnostic.
a. Method One
b. Method Two
Setup:
• FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
Process: From the MS-DOS command prompt in the directory that contains
fcdebug, enter:
fcdebug -t
Success: Appropriate server pools are listed in the Host Name column.
Failure: Appropriate server pools are not listed in the Host Name column.
Follow-up:
• Check that FCService is running.
• Shut down and restart the D3 FlashCONNECT component.
• Shut down and restart FCService.
• Shut down and restart database.
• Shut down and restart Windows.
Setup:
• FlashCONNECT must be installed and running on the Web server.
• FlashCONNECT must be installed and running on the database
server.
• Determine the first few characters of the database server's host
name.
Process: From the MS-DOS prompt on the Web server, enter:
netstat -a | grep hostname
For example:
netstat -a | grep eng
One or two lines for each connection between the FCService and
database server should display.
Success: Status ESTABLISHED displays on line one for each connection. The
status LISTEN displays on the second line, if it exists.
Failure: There is not an entry with the status ESTABLISHED for each
connection to database.
- FlashCONNECT 3.5 1
- Administrator’s Guide 1
- • Document Conventions 3
- • Related Documentation 3
- Active Links 5
- Related Documentation 6
- Contents 10
- Introduction 11
- About This Document 12
- Document Conventions 14
- Entering Data 15
- Syntax Conventions 15
- File Naming Conventions 16
- About FlashCONNECT 17
- Chapter 1: Introduction 18
- Architecture 21
- Selecting a Web Server 22
- About mvDesigner 25
- FlashCONNECT Sessions 26
- Session Tracking Problem 26
- FlashCONNECT Solution 27
- Explanation of Our Solution 28
- Connection Details 30
- Using Virtual Directories 32
- Getting Started 35
- Administrative Tasks 36
- Authentication Process 37
- Chapter 2: Getting Started 38
- Maintaining Applications 39
- Groups, and Users 39
- Logging On to FlashCONNECT 40
- Maintenance Pages 40
- Adding FlashCONNECT Groups 42
- Deleting FlashCONNECT Groups 43
- Adding Users to Groups 43
- Deleting FlashCONNECT Users 44
- Applications 45
- Deleting Applications 47
- Administering Server Pools 49
- Using Server Pools 50
- Manually 51
- Specifying the Relationship 54
- Assigning the Connection 55
- Automatic Load Balancing 56
- Accessing Administration 59
- FlashCONNECT Sessions Report 61
- FlashCONNECT Contacts Report 62
- FlashCONNECT Redirect Report 63
- • Date and time used 64
- • FlashCONNECT port used 64
- • Client IP address 64
- • FlashCONNECT Profile ID 64
- Administering the 67
- FlashCONNECT Socket 67
- Server Manager 67
- Connections 74
- Changing the Log File 76
- Error Codes 76
- Fatal Errors 77
- Viewing Monitor Information 77
- Understanding Log Information 79
- Clearing Monitor Information 80
- Understanding 81
- FlashCONNECT Java 81
- Components 81
- FCServlet 82
- Working with FCServlet 83
- Testing FCServlet 84
- Test Results 85
- Using FCServlet 87
- FCServlet Diagnostic 88
- 2. Click Help 89
- Resetting the Test Selection 94
- Application 94
- Configuring, Starting and 95
- Stopping FlashCONNECT 95
- Turnkey Installation 96
- Starting FlashCONNECT in the 98
- Foreground 98
- Environment tab 99
- Startup Tab 100
- FlashCONNECT Service 102
- Starting FlashCONNECT on D3 103
- Stopping FCService 103
- Stopping FlashCONNECT on D3 104
- FlashCONNECT Server and 105
- Web Server 105
- Customizing the 105
- Using WWW-STATUS 106
- Messages 108
- FlashCONNECT Heartbeats 111
- Configuring the Heartbeat 112
- Customizing WWW-IRUN 113
- Windows Server Administration 114
- Redirecting Error Messages 115
- Administering Log and 119
- JOBS Files 119
- Administering Log Files 120
- Administering the JOBS File 122
- Using Character Translation 125
- 1 to 1 Translation 126
- 1 to 2 and 2 to 1 Translation 126
- FlashCONNECT SOAP 131
- Interface 132
- Preparing for Deployment 133
- (Optional) 134
- Programs 138
- Sample Client Using wsdl 142
- Debugging and Diagnosing 147
- FlashCONNECT 147
- Configuration 147
- Problems (D3 Only) 148
- • the name of the Web server 153
- Roving Tandem Debugger 154
- Application Debug Strategies 156
- • Header information 157
- Debugging Server Pools 160
- Debugging w3Monitor 161
- Variables 161
- FCSocketServer 163
- • Turn on w3Debugging 165
- Determining Release Levels 167
- Troubleshooting for UNIX 169
- Platforms 169
- Diagnostics 170
- FCService program 175
- Troubleshooting for 179
- Windows Platforms 179
- Troubleshooting for Windows 180
- FlashCONNECT HTML page 181
- • Restart the FCService 188
- MSG_Exception Messages 191
- MSG_Exception: Event Handler 192
- • FCService is not running 197
- Error Messages 215
- UNIX Platform Error Messages 216
- • No phantoms are available 218
- • They are all in use 218
- Appendix F: Error Messages 220
- Customer Service 221
- Contacting Customer Service 222
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